This is the secod year in a row that CooperVision has denied my rebate for contacts claiming "Invalid Purchase Date". Last year after calling them I was issued a check, but this year I called and they were unwilling to do anything.
The person I talked to said he was looking at my forms "right in front of me in black and white". I can only assume that he was looking at a scanned copy of them since there was no way he could have found the physcial forms in under a minute. I ask him to forward me an electronic copy of them and he said "oh no were are not going to do that". If the denial is ligitimate they why wont they make the scanned copies of the documentation available to you?
I am going to take it up with my eye doctor and ask that they take it up with their sales rep from CooperVision. If they do not get much better in processing rebates, I for one will no longer buy their product and ask the doctors office to stop selling it.
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