I too have had problems with Village Podiatry Group in the greater Atlanta area.
After seeing Dr. Mark Snyder for an ingrown toenail he recommended orthotic inserts for my shoes. I was given a paper to sign that said the maximum to be paid for the orthotic inserts would be $400.00. A person at the office called my insurance prior to the fitting and I was told that the orthotics would be covered by my insurance.
I paid $240 out of pocket for the orthotics. The insurance was billed $950 for the orthotics and paid $212. That is $452 paid for the devices. (Note that custom orthotics are available for $150 a pair over the Internet)
An entire year transpires and I hear nothing from Village Podiatry. Over a year after taking delivery of the orthotics Village Podiatry Group sends me bills for a “remaining balance of $200. I called several times and even went to the office with a pile of papers to straighten this out.
I am told by one person (Gwen) that the insurance denied the invoice. I showed her the EOB from the insurance and was told by the collections manager, Faith, that the “codes” that the insurance paid on were not for the devices themselves but for the doctor. The form I signed makes no distinction for the codes. This is semantic talk designed for their own profit at their customer’s expense.
I was told that they would turn my bill over to collections because I asked them to provide and itemized invoice for the fourth time. I am afraid that this will have to be taken to small claims court to resolve it.
At one time I liked Dr. Snyder, but anyone who hires rude people who treat patients like deadbeats, refuse to talk civilly to them and threatens them with collections when there is reasonable doubt, is not ever going to get another penny from me.
If Village Podiatry Group of Atlanta can loose my bill for a year perhaps they lost the payment records. Either way the paper I signed did not distinguish the code issue, which I still do not understand and Village Podiatry Group of Atlanta is more than happy to put their proverbial foot into my posterior to make another 200 bucks.
If you have a choice go somewhere else.
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