Obtained Instyler, couple months later had circular cell move traveling down while I had been curlinh hair. Couldn't reattach finish. Named, had difficulty since I purchased from QVC. Lastly after many calls and QVC needing to contact them on my account, I obtained an RA #. Delivered product the precise method I had been informed. I sent it licensed. They obtained it, February 8. I named Feb12, was informed they didn't contain it. I gave them the following range, was informed it had been not feedback into computer however. Requires 24 hours.informed them it'd been 5 times given that they had it. Was advised to hold back yet another evening. Named on Feb 18, was informed yes, they observe that they obtained it and support representative stated he'd enter thta data into pc and new instyler might venture out that evening or even the next and that I might obtain a conf # sent. Fast-Forward to March 3, nevertheless no mail confirmation yet. Named customer support, spoke to Jose, whom had NO IDEA what he was performing, amazed if he might connect their own boot! I had been informed they went out-of them! WHAT??? I requested to get a boss and that I stated, y'all are going for away-this month at purchase one-get one-free and also you can't-get one alternative iron-out!!! I'm today informed that I ought to have one delivered around March 8. We will have if that occurs... Additionally, they purchase your delivery to deliver the faulty product for them in California. All you've got to complete is send them the bill together with your RA # onto it plus they pay you instantly. I've sent it five times today, on 5 distinct times, every time I contact to confirm it, they claim they do not have it, or there is 2 comming in about the fax device previously and quarry is in fax property or even the device anywhere. Truly, do they believe I'm stupid or is their customer support that silly!!! YES, you thought right, INSTYLER Customer Support Representatives are UNAWARE!!! Itold them if two faxes are arriving in the same period, the 2nd one may ring hectic and my fax machine has it preserved and certainly will keep delivering till it's a definite point... DUH... in whatever way, simply got off the telephone with dufus, JOSE again and I required that he proceed walk-over towards the fax device, get my fax and feedback it in to the pc whilst the boss explained they are able to do... JOSE wasn't also pleased about this, place me on-hold for 20 units then returned and stated, THE FAX DIVISION REACHES LUNCHTIME, I ought to Call-back on Friday... WHAT? It's Thursday, They consider lunchtime from Wed to Friday??? Who're these repetitions and what body of water did they float in from??? HORRIBLE CUSTOMER SUPPORT... 30 days, nevertheless no alternative, no reimbursement with no concept when of course if I'll get both!!! You better believe I'll get my alternative but exactly what a hassell I've to undergo. I'll allow QVC realize that Instyler is just a horrible organization to cope with and QVC may fall them when they get issues. Therefore deliver y'alls grievances about Instylerto QVC likewise! Thats, Debbie in Naples, Florida
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