Allegro Medical in Mesa Arizona. I am a practicing dentist in southern California. I orderred a message chair cushion through Allegro Mwedical for one of my patient dental chairs in my office. As soon as I opened the box that contained the item, I could tell the item would not work as it did not look like the item on their web site and the item would not fit on my dental chair. I immediately packaged the item in the same plastic bag and box it was shipped in, and sent it back to the company two weeks later after they finally gave me a return authorization number. Four weeks later I called the company as I had not seen a credit on my credit card statement. The company assured me that the matter was on review, that they had the item and that the matter was being expedited. After another call to the company several weeks later, the customer service person was saying the exact thing the previous employee said weeks before. I even told the employee that I suspected the company was a shady operation and that I felt like I needed to call my credit card company. The employee agreed that the company was and is a shady company and that I should call my credit card company.
My credit card company reversed the charge on my statement. However, there is a 45 day period that the merchant can contest the claim. The merchant did contest the claim and said the item was returned damaged, that it had, "dirt and paint on it" and that it could not be resold.
This is absolutley un-true, as I packaged it immediately the same way as it was shipped. My credit card company has contacted me and now says there is nothing they can do and the charge will again appear on my statement. I do not have the product, nor the product with the dirt and the paint on it. I have nothing but a $237.54 charge on my credit card. This is robbery.
After this mornings phone call with my credit card company I did a google search for "Allegro Medical Billing Complaints" Upon review of a web site named epinions.com, and other sites, it is very clear that I was correct in my assumption of being given the run around by this company and that I have been a victim of theft.
I will be contacting the Federal trade commission regarding this matter as it is obvious that no authority has done anything to deal with this merchant and their fradulent business practices.
0 comments