Upon receiving the diet tea it made me sick and dizzy. I canceled all future order. I returned (shipped UPS to Ontario CA) the tea within 2 weeks under the instructions in the 60 Day Iron Clad Money Back Guarantee which had Kenneth Liu, President and Founder, name under it on the page. The package was received. I then received an e-mail stating that they had received the tea and that they where processing my refund and that I would receive it within 2 weeks. They also stated that another order may have been shipped and that I would not have to return it or I would not be charged for it. I received the second shipment and my credit card was charged ($59.95). The second shipment came from YU-YI USA, Army Post Dist Ctr, 3800 Army Post Road, Des Moines, IA 500321. Over the next three months I exchanged many e-mails with them. On line chats and many phone calls. They kept telling me that they had issued the refund, but I kept telling them that they refunded the first charge only and sending them proof of both charges. They finally told me to add WATERMELON to the subject of my e-mails and it would go directly to management. I did this and they still said it had been refund and to check with my bank. I did and they confirmed that it had not been refunded. I sent another e-mail and this time they agreed that it had not been refunded and that I would received my refund with in two weeks. It has been three months and still no refund. Now they will not even respond to my e-mails. Contacts made: Karen [email protected] Sarra [email protected] Nicholas [email protected] [email protected] [email protected] Yu-Yisource.com Livia Wu-Yi Support Teams 866-449-5567 732-906-0099 800-281-9006 NV I have waited long enough and plan to file with: ftc. Gov, State Attorney Office - State of California, District Attorney - Orange County California and BBB
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