I signed up for weight loss tea with a full money back guarentee. I sent back the unused tea within 14 days as instructed but was charged $37.00 plus $7.00 shipping for recieving and $7.00 for sending it back. I was sent an e-mail stating I would receive a refund but did not. The person who sent me an e-mail will not respond to my 3 refund inquiry's.
Here is a copy from them:
Hello,
You have been removed from our autoship program; however you have been charged for the portions of tea that have already been sent to you. Please return the portions of tea you wish to be refunded for to:
Wu-Yi Source
5300 Ontario Mills Pkwy
Unit 400
Ontario, CA
91764
Shipping charges are not refunded.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your RMA, which is 361899, and reason for return.
Please include the initial purchase date on the package to ensure you are within our guaranteed 60-day refund policy.
I can tell you that although it may not be for everyone, Wu-Yi slimming tea personally helped me to lose weight and gave me an incredible rush of new life. I hate to see you go but I do understand how difficult losing weight can be. I'd like to thank you for giving it an honest effort.
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,
Lauren
Wu-Yi Source Support Team
P.S. I'll be your Wu-Yi Source personal contact, so feel free to email me with any future inquiries you may have and I will be happy to assist you.
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