Eyemart Express Inaccurate prescription and made the glasses differently than the inaccurate prescription. Lancaster Pennsylvania...
On June 11 I went to Eyemart Express to get an eye check after noticing some challenges with reading. I was given a prescription which I had filled that day. My first pair of glasses. I received the glasses which were supposed to correct my challenges. I was told it would take a little time to adjust to find the correct focal point.
After a week of not being able to read anything without utilizing a magnifying glass, I returned to the store and asked to see if the glasses were correct as I was having trouble being able to read. The doctor wrote a different prescription which they promptly filled. I commented that I could not read a paper which I brought along as this was the type of reading I do on a daily basis. Again I was told it would take time to adjust.
After a couple days of not being able read without the maginifying lense. I went to another eye doctor who read the lenses. He then checked my eyes. The lenses didn't meet the prescription which was wrote. The second opinion prescription was vastly different than the first prescription.
I went back to Eyemart to let them know there was an error, As I started to explain the situation to the people there, I was told they did not make mistakes and I didn't know anything in very upset tone. At that point I handed them the glasses, pointing out that they were no good to me. This company is not very customer orientated. They believe they can't make errors and are do not stand behind their product.
I went back to the second opinion doctor. I purchased the prescribed lenses. Amazingling I was able to read things (my paperwork) immediately for which I was previosly using a magnifying lense. I don't have problem paying for what I get. I have a problem paying for items which do not perform and I have no recourse. So buyer beware of this organization. Your eyes are a very precious tool.
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