In Jan I was in New York when my son decided that he wanted to join the LA Fitness in our home town of Encinitas, CA. "no problem". The local recruiter said! Just get your mom on the phone and we'll take care of it over the phone". From, three thousand miles away, as my son stood in their parking lot, I gave them my credit card number and presto, he walked inside and picked up his membership card. Magic. Less than 8 weeks later, he had decided on a different gym so I called to cancel. It seems that you can join by phone but cancellation require a specific "process of cancellation". Unfortunately, this process seems to be beneficial only to LA Fitness because 'we don't have any record of your cancellation in our file", is the mantra no matter who or how many times you call. Just a small sample: the phone number (on my credit card statement) is their international number that requires a extension number or it automatically hangs up. How does LA Fitness get away with this? How can this be legal?
After 20 months, someone finally said, "I'll forgo the policy of cancellation" and take care of this now. She took my e-mail to send confirmation and just maybe, this ordeal is over.
Except, one thing, they managed to stretch this out long enough to get over $600.00 in membership dues that was not ethically or morally theirs to take. If I wasn't flying between the coasts, taking care of my mom, I would not have let this gone so far but I was over-burdened at the time and did not have the stomach to take LA Fitness on while dealing with my mom's alsizmers. Just locating their corporate office street address was time consuming. It is clear that they 'hide' from angry clients.
For your info: LA Fitness Corporate Offices, 8105 Irvine Center Dr, Irvine, CA 92618
PHONE: 1-800-600-2540
Please beware of this company's policies before signing up
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