When I moved to Tennessee, I found that there was no Lifestyle Family Fitness here, so I called to cancel my membership.
I was informed that I needed to go in personally and cancel my membership. Well, I wasn't about to drive back to Florida and do that, so I contacted the person who signed me up and who told me, "You can cancel any time - that's the benefit of Lifestyle Family Fitness."
He sent me the following e-mail:
Good Afternoon Robert,
Yes you are right normally we do need a signed cancellation for your membership. Another option is contact our corp. Office and cancel over the phone with them. (1-800-881-8755 ext. 12). If you have already done so and feel that you are not getting the response you need, then we could fax you a copy of the cancellation and have you sign it and fax it back. If you have any questions please contact me at the club. Thank you.
J.P. Collins
Lifestyle Family Fitness
Club Sales Manager
So I did, and was informed that I would need to mail in a cancellation.
So I mailed in a cancellation, and was informed in March that they never received it. Not only do they want me to send in ANOTHER cancellation, they want to be paid for December - March.
I informed them that they'd be put on usacomplaints.com - they could care less. As you can see on here, they have many reports and they don't respond.
This is NOT a good place to go. They have a lot of equipment, but if they'll never let you cancel, you might as well go to a better gy
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