This company called and offered us health care at a reduced price. They said we would have our choice of our own Doctors / hospitals, no problems. Also it was money back if we did not like it after we looked it over. But the guy guanteed us we would love the plan. He said it did not matter about our health and could make our own Drs. App. Since my husband had rheumatoid arthritis and stents in his heart. He also said it paid 70/30 but with no insurance at this time it sounded good to us. I am disabled also. The salesman also said we would not have to call anyone but our Drs if we needed to see them. They said it could be cancelled at any time with full refund.
During this call they said we need to listen to a 90 sec. Tape and not to ask questions while it was running as they only have a limited amt of time and any questions could be answered after the tape.
They would take out 399.00 dollars to give us a special rate for 6 months being paid in full then only 50 dollars for the sign-up the following month. The 50 dollar sign-up fee would be non-refundable which we expected.
Needless to say we recieved the paperwork on the 19 of Sept. And after looking it over it said the oppposite of what we had been told. So we sent our cancellation letter in the same day along with calling them to state we had cancelled the policy. On the 23 I called to verify cancellation and they had said they recieved it and it was effective immediately.
They answer all calls with their name and badge # and I have it well documented. Again on the 29th I called and they gave me a cancellation confirmation number for my refund also asking me if my visa was still active. They said my refund would be put in the same way it was taken out.
On the 2nd of October I yet called again and was told they were putting my refund down as priority and again asked if my visa card was active still.
On the 5th of October I again called and the guy who answered said he would put in for my refund a different way than the girl before.
Oct. 8 I yet called again and the one who took the call was very rude.
Today I called again and the one who responded said they were at the top of the chain, no one else I could call but that the refund dept. Would let them know when they put my refund back in my acct.
That's pretty bad when companys prey on others about healthcare, (take their money and hang on to the refund) which is top priority right now for a lot of people. They take it out right away but take forever to give it back and a lot of times they don't do even that.
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