Yesterday I screamed curses within the telephone at a worker of NextRX. I'm quite terrible about this, since it's not the worker I am angry at. It is the corporation. Besides, it seriously isn't like me to get rid of my composure. But I would like to let you know what brought as much as it. This can be a lengthy tale, if you wish to miss it, browse the last section and it'll let you know what I believe of NextRX.
In early September I requested 2 medications from NextRX. Based on NextRX, these were delivered on August 7th. I never acquired them, and on or around July 19th, I named and documented that used to do not obtain my medicine. I had been informed they might reorder and deliver them by an fast technique, but that I'd need to spend the co pay again (another $120) but that it might occupy to 6 times to approach the purchase. Regarding the cash I'd previously compensated, I'd need to delay thirty days to obtain a return.By this time around I had been nearly out-of my medicine.
While after about 5 times I'd not obtained a phone to inform me they'd delivered my medications, I got concerned. I had been totally out-of my medicine right now. Having had some trouble with NextRX previously, I chose to contact BCBS in the place of NextRX this time around.
The BCBS broker that I talked with named NextRX customer solutions while I had been about the point. While he returned about the point, he mentioned that after some distress, they'd educated him that my purchase had delivered that evening. I had been very supicious reading this, since NextRX hadn't billed my take into account the co pay. I had been sure they'd not send my medications without receiving me.
After I got house that night I chose to contact NextRX and comfirm they had delivered my medications, because they had informed BCBS. I called once, was placed on store for 10 units after which the telephone line went dead. I called back and was stop again. I named a third-time and talked to a co-employee who established my feeling. They certainly hadn't delivered my medicine. I had been informed they have been not able to load it since there have been no replacements left. I had been also informed they had named my physician twice and me once, neither which holds true. Our physician's workplace doesn't have report of these calling. When they had named me because they claim they'd we'd not be going through this.
Now you ought to be obtaining the concept about how exactly I dropped my composure. I requested to talk to a boss. I had been again placed on store for 10 minutes. I hung-up and named a next period and in the place of stating "affiliate" (that will be that which you tell the automatic attendant to avoid the machine and talk to an individual), I stated "boss." The machine subsequently delivered me to some voice mail.
On my sixth phone, I stated really properly towards the affiliate who got my call "Diana, this isn't about you, and that I understand this isn't your problem, but I'm REALLY annoyed right-now and that I have to spead to some boss, and that I don't desire to be placed on store AGAIN for 10 moments, and that I don't desire to be disconnected AGAIN to get a third-time. I'm MAD and that I wish to talk to a boss at this time." Diana was excellent. She quit the point available while she strolled to her administrators table and switched the phone call to Veronica.
I needed a reason why I had been receiving unclear data from NextRX. Veronica went into software-talk. As though studying a software she explained they'd attempted to contact my doctor twice. I asserted and she repeated himself. I stated, guess what happens, never mind. Simply give me my cash back. Veronica stated that might get thirty days. That is after I dropped it. Like I mentioned I'm terrible about this.
But some tips about what I've discovered. NextRX is inexperienced, they cannot actually obtain own tale directly, so when facing the wall, they lay. They understand they've us over a barrel due to the financial savings. Although I've been composing this, the boss of the BCBS pharmacy division is allegedly speaking with NextRX. We will discover what goes on.
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