Usacomplaints.com » Health & Medicine » Complaint / Review: Humana TN - Violation of HIPAA laws. #496335

Complaint / Review
Humana TN
Violation of HIPAA laws

Spouse named Humana to ask questions about medical health insurance prices, etc. I received a note 2 nights later from Joshua an expert seeking me to contact him back. I called back, and after going right through 3 peopole who desired to understand my plan #, I eventually reached him. Think about "I don't possess a plan together with your organization" is really difficult to comprehend. I had been stop while on-hold two times as well. I eventually achieved Josh, the expert, he start to title off Medicines I had been on 5 years back and desired to understand what my precise analysis was to become about the medicine. Well really he explained the medicine was for despair as well as for panic which he had a need to understand that we have been identified as having. Well my response was that it had been to assist me remain relaxed while coping with people like him who draw my medical files without agreement. I examined with my spouse and he or she had authorized nothing letting them see my medical records. I had been unacquainted with anything aside from the truth that Josh had left me a note and that I was returning his phone. I subsequently called back and requested to get a boss and informed him the problem and just how I had been disappointed that my medical documents wherever drawn without me permitting it. Aswell, Joshua never confirmed who I had been apart from the truth that I told him my title after I named. The boss explained they'd every to draw my medical documents since my spouse had required prices. I told him should not I've atleast been informed or atleast got a phone to ensure my spouse and that I were still living together. Their was reaction was that they're not necessary to achieve that, as well as stated that they'd simply cost my spouse with insurance scam. The component that got me probably the most was once the boss explained they had something that ripped up the individuals info who had been calling on the basis of the telephone #, so that they might tell when the phone was the individual they claimed these were. And so I questioned him what # I had been calling from. He offered me my spouseis #. Humorous, I had been calling from might work telephone with my spouse 20 miles away. I imagine he believed since I've a southern feature that I am silly enough to think something similar to that from him. With all of this stated, I simply want individuals to remember that Humana ostensibly does the things they want how they need. Despite all of this, the boss attempted to persuade me to purchase the plan... I told him he should be out-of his brain. They appear to discover the route of least opposition to remain authorized in the place of producing any type of work to guarantee the solitude of thier clients. I'll stay with Blue Cross Blue Shield.


Offender: Humana TN

Country: USA   State: Tennessee

Category: Health & Medicine

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google