Complaint / Review
Humana Health Insurance
Dishonest

I had a medical procedure done late last year while covered by Humana Health in Louisville.in three phone calls to Humana, I was told my co-pay would be $25.00. However, when I received my Statement of Benefits outlining a $500.00 co-pay, I immediately made and specifically documented my third call to Humana informing me again of a $25.00 co-pay. On denying my appeal, Humana documented a false date and false information of my first call, and Humana would neither acknowledge nor deny my third call. Because Humana has maintained their stance on my calls, I have complained Humana in my case had been dishonest with me.