Complaint / Review
Nayab Wellness Center
What Was Supposed to Have Been a free Evaluation turned into a rip off and denial of my X-Rays

On the first week of June I called Dr. Laila Nayab from Tustin, CA for an appointment and asked how much it was for the first visit and Kim told me there was no charge on the first visit. Then without letting me know Dr. Nayab charged me $160 for the first visit, and an estimate of over $4,000 because I have $5,000 credit line with Care Credit. I left without getting adjusted because Dr. Nayab wanted $75 per adjustment and $60 for acupuncture. I told her I did not want any adjustments and left, after I paid her the $160. I sent Dr. Nayab an email explaining to her why I did not become her patient. Kim, her receptionist told me to pick up the X-Rays. I called on June 29 and told them I was going to pick up the X-Rays on that day or the next day by 9 am. Kim said ok. I stopped the next day to pick up my X-Rays and Kim told me they did not have them. Dr. Nayab said she did not know I was going to pick up the X-Rays. Both Kim and Dr. Nayab lie a great deal. I then left to my new chiropractor's appointment without the X-Rays. My new doctor told me I did not have to bother that they would request the X-Rays by a fax, and did. They were in contact with the new office and agreed to mail the X-Rays. It has been nearly a month and Dr. Nayab has refused to send the Physical X-Rays she reviewed with me. I have had several appointments with 2 doctors, without X-Rays. Today I got a nasty email from them. I then called them and they accused me of NOT calling an then told me never to call. I'm an accountant and a 66 year old senior citizen, and have lost a lot of time.

Beware, not all chiropractors are honest nor have the best interest for our health. It is illegal for Dr. Nayab to refuse my X-Rays. I have been going for treatment with my new doctor for almost a month; however, Dr. Nayab would care less that I get my deperately needed X-Rays to my new doctors. The following is a culture issue not a racial issue. I have dealth with two chiroproctors from Iran and one boss, and both times I have been seriously ripped off and "burned."