Complaint / Review
LA Fitness
Franchise Rip-off. Opened up a credit line and they packed up an took my money. Will not return my money

I was working out at LA Fitness in Scottsdale, AZ and there was a franchise juice bar in this location. I worked out at this location 4 times a week so I was a regular.

I saw that this location's juice bar was running a special where if you pay them at least $20 upfront, you will get your first shake free. (This was like a $20 line of credit, that you can spend at your own discretion.) They took my credit card and rung me up. Fortunately I chose to spend the minimum amount of $20.

Literally one week later (before I was able to spend any of that $20), that franchise juice bar was vacated. At this time there was a sign-up sheet at the counter where you could write down your name, email, phone number, and money owed.

I waited a couple weeks and wasn't contacted. I then tried to speak to the LA Fitness representatives about how I can collect the money that is owed to me. They gave me a number to their corporate office because they said that "they weren't authorized to release any of this franchisee's information".

I called the number that was given to me where I was bounced around multiple times and put on hold. Total call time was 49 minutes. I was finally directed to the franchising department. Here, they told me that they do not release any of the information of their franchisee's and are not responsible for any issues with customers of their franchisee's.

So, I asked this female representatives if there is anything she can do to help me recieve the money that was taken from me, and she said no. I then asked her if she thought that this franchisee could have possibly been running this special where you open a credit line for a free smoothie because they knew that they were going to go out of business and run off with the money, and she said that there is a good chance that this is the case.

LA Fitness should assume some responsibility of the ethical behavior and malpractice of their juice bar franchisees. Money was stolen from me from what I mistakenly saw as a trustworthy company that was within LA Fitness's doors.