Beachbody charged me $63 instead of the $19.95 I agreed to but did not want to refund the money. When I called the very next morning, a customer service rep insisted (w/o listening to the recording) that I ordered some additional package, which I'd never heard of. I asked for his supervisor, after which the same guy returned to the phone and agreed to refund the total amount.
About 30 minutes later, while I was in the process of filing this complaint, another person (Mechelle) called and did a lot of quick, double talking about them deciding to allow me to keep the additional package free as a goodwill gesture and dismissing my 3rd payment and reducing my 2nd payment to $15. I could not get him to state straight up whether he was saying they were still planning to charge me something, whether they were going to refund the $63, or what "1st payment" he was referring to since I'd already cancelled my order altogether.
Finally, after I told him that I had already spoken with someone who agreed to refund my money and that I was currently online filing a complaint, he said they would refund the total amount, plus back out the $15 payment they apparently charged to my account in addition to the $63 I already told them was not authorized. I am outdone because I need my money available to rent a car, but it sounds like they do not plan to refund my money until Monday (today is Friday).
These folks have clearly been schooled in the art of jumble talking because you cannot understand what they are saying once you start trying to cancel your order.
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