Saw an ad online for Resveratrol Ultra and it included the 60 Minutes segment about how this was discovered by a doctor. Also, indicates that Oprah and Dr. Oz endorse it.
Ordered a 'FREE' 15 day trial of it and input my debit card for the shipping charge. That was May 24th. Never received it.in fact, never received a confirming email.
Left town on June 4 for an extended weekend to return late June 8th. Monday morning, still out of town, checked my debit account and saw the charge for $87.13. I emailed my bank to dispute the charge.
When we returned home after midnight, my husband got the mail and there was my bottle of the Resveratrol Ultra, no packing slip, only a Hollywood, Florida return address, no company name!
On Tuesday June 9, I called the 800 number I found online, when I googled to find the company. I was told, from someone obviously reading from a script, that my time had elapsed and according to company policy they would not reverse the charge. I was told it was up to me to have called to find out why I hadn't received my package.
I went around and around and even asked for the address to have my attorney write a letter to the company, but was told all information was on their website.
The website doesn't even give a company name, since this really the product name.
I called and my attorney will be writing to the Hollywood Florida address, which the person on the phone said is the 'returns' address — probably some warehouse or something. I repeatedly asked for the address of their headquarters and was told the same answer about getting all information from their website.
The next thing I did, was report this to the Florida Attorney General using their online form. However, today when I went into my bank to make the formal complaint, since it actually hit (from pending status) there is a foreign transaction fee, which means the company is not US, but somewhere else...
Very frustrating! I have Pre-Paid Legal to cover little consumer issues like this and have had pretty good success getting things taken care of, but with this company, not sure it is on our soil, so not sure what can be done.
My bank is in process of looking into it from their end, and the manager said the charges may be reversed. She also closed that debit card down and I'll be getting a new one. She said she has heard of companies continuing to bill without permission.
Hope this helps others who may be deciding to order from this company! I agree that it may be a good product, but I'll never know, since I haven't even opened the bottle and my bank manager advised to send it back unopened... Of course, I hate to do that since I may be billed for it anyway!!!
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