Esv Pure and Green Tea sent me some sample bottles of their pills. I was told that I would have a ten day trial period before being sent any more. Looking at the bottles it did not give explicit instructions on how to take them so I decided not to try them. I did not know what was in the bottles nor were the instructions on taking them explicit. Two days after I received the sample bottle my bank account had an @$85.00 charge from res V Pure.
I called up and inquired about the charge. They told me that I was given a 10-day period in which to cancel the subscription to their auto ship club. I only received a 2-day warning not 10. I sent the bottle back to them and asked that everything being sent to me in the future be cancelled - both the res V Pure and Green Tea so that I would not have to deal with the company at all.
I paid for sending back the bottle of pills myself. Now I find that I have been charged $5.95 for a news letter which I never received. I called back and got cancelled from that mailing. I really thought that I had cancelled everything when I called about the received bottle in the mail. I was told that I did not cancel the e-mail news letter.
I told them that I had not received the news letter and wanted a refund. I was told that no one was authorized to give me a refund only a $5.95 off one of their products. I spoke with a Matt who said he would listen to the taped message I had with Bella regarding the auto ship which I cancelled and would call me back the next day. He never called me back.
Megan
San Rafael, California
U.S.A.
0 comments