My story is almost identical to another person's I saw today.
On 2/10 I saw an advertisement online for two separate products, ACAI BERRY and LIFE CLEANSE. The total cost was suppose to be only the shipping fees of $3.95 each. I ordered both products and was charged shipping on 2/13 and received them separately on 2/17/09 & on 2/19/09. On 2/25/09 (Today), I noticed my debit account had a pending payment of an additional $87.13 for one of the products.
I called the company today to dispute the charges and was told that the I had agreed to a 15 day trial period and that because I failed to cancel within those 15 days, I was being charged the additional amount. They have since cancelled my account but they refuse refund the money they have charged.
I told the rep that I did not see anything on the website indicating it was only a 15 day trial period, in fact it advertised a "30 day free trial" and even if it was I was still within the 15 days from the date I received the product. She said it didn't matter because the 15 days started from the date I ordered the product and not from the date I received it. I am disputing this with my bank and chose not to get irritated with the representative who was obviously just following a script.
They did give me confirmation #'s of the cancellation of both products, but I'll believe it when I see it.
They are engaged in false / misleading advertising and it's a blatant ripoff.
The company that may show up as charging the card is FWM Laboratories.
0 comments