I fowarded this criticism to Lens.com and also the Better Business Institution on 2/4/09:
Attn: Lens.com - Jennifer Cole
Representative of Client Satisfaction:
I requested 2 set of connections from your own organization on 1/12/09. Order # 926180.
After I received them from your own organization the two right contacts weren't the right attention prescription that my eye-doctor had recommended. I really could not notice out-of them, anything was a cloud within the right-eye. I've my previous set from my eye-doctor which work great. The best contacts you sent me weren't just like my correct lense from my eye doctor.
After I approached your organization, they stated they'd deliver substitutes. Today, the best lense substitutes which were delivered (prescription is proper) are of greatly different shade green compared to remaining & right contacts delivered initially.
I understand this doesn't result perspective, nevertheless, the purchase continues to be not correct. I requested from your own organization anticipating corresponding contacts using the proper prescription. Your online site states satisfaction guaranteed:
"At Lens.com we assure you will get the precise kind and make of contacts given inside your purchase and established by your eye-doctor's prescription. Each set may appear covered in produceris presentation or your whole purchase is going to be returned. We also assure that contacts is likely to be shipped free from any company problems or we shall change them at no extra price."
Also, the contacts delivered weren't submitted covered company's presentation.
They arrived in discard contact situations.
I've spoken for your organization representatives. Many times today (Nikki, Deanna, Makisha, Chelsea) looking to get to Betty, the gas permeable boss.
Nikki explained that Betty was the boss, I had been subjected to to Betty's voice-mail and also have remaining communications on her to contact me back which she's not bothered to complete.
For That report, you need to know that the telephone reps were elusive, rude sometimes, and unhelpful.
Chelsea explained I should deliver the aged contacts straight back again to the laboratory and they'll choose whether to displace them-and that there's nothing more your organization may or is going to do, really unprofessional to express minimal.
Would you not remain behind your item?
You employ the laboratory, not me. I respected your organization to get this done right which is not right.
If your organization (laboratory) had created the connections correct the very first time, this could not have occurred.
All I needed was 2 set of Boston ES connections which were the best prescription, shade and kind.
Please allow me to understand what can be achieved to solve this problem.
I've approached my charge card organization that was used-to purchase the contacts plus they have explained to solve this using the vendor first (that we have now been attempting to do). Normally, they believed to contact them back and start a vendor purchase challenge state and they'll credit the consideration and go up together with your organization immediately.
I'd be pleased to deliver the contacts back when I told your repetitions. So long as I understand I'll get correct substitutes, using the proper prescription, shade and kind (Boston ES).
Our eyes are extremely very important to me because they ought to be to everybody
I simply need what I requested: 2 set of corresponding connections.
Please allow me to understand,
Thanks,
Michael Rush
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