To say the least, I am livid about the shoddy treatment that Caremark has afforded to me on this matter. I have disputed a charge of $50.00 that was made for an order that was incorrectly filled. Apparently, upon notification by the credit card company of the dispute, Caremark decided not to justify their position and decided to accept the issuance of a credit only to bill it in another manner. This situation has made it very difficult to either order new prescriptions or refill others. Whether a refill is ordered on-line or by phone, my acceptance to pay the disputed amount is required. This is totally unacceptable.
To recap this situation, the following events took place:
1. October 18) I emailed Caremark to furnish a price for 2.5MG Cialis at 1 tablet per for a 90 day supply.
2. October 20) Received reply that the cost is $50.00. Upon receiving this reply, I contact my doctor who provided a prescription for 2.5MG Cialis, 1 table a day for 90 days and send my order to Caremark along with the prescription.
3. After an unusually long delay, a quantity of 15 tablets was sent with instruction to “take 1 tablet daily” and the receipt noted “90 days supply”. A charge of $50.00 was made to my credit card. There was also a sheet accompanying the order stating “As we discussed, your prescription has been filled with a reduced quantity, etc.” In fact, I was never contacted regarding this. And, if I was, I would never have agreed for you to fill the prescription under these terms. The math I learned in school tells me that 1 table per day X 15 equals a 15 day supply and not 90.
4. On December 5, I contacted Caremark via the Contact Caremark selection on their website and mentioned that I had notified the credit card company of my dispute and requested that either the charge be removed or the remaining 75 tablets, as prescribed and ordered be shipped. I have never received the courtesy of a reply to this email.
5. On January 3, I sent a letter to Caremark. This letter again explained the problem and noted that I am not authorizing Caremark to place this charge to any credit card account that Caremark may have on file.
6. On January 5, I attempted to order a refill of a prescription for my wife on line. However, by completing the order, I would be forced to accept this disputed $50.00 charge on my credit card. Therefore, I did not complete the transaction. I then called Caremark to place the order. I explained the situation to Caremark’s representative and was told that this disputed charge would absolutely not be included on this new order. After explaining the reason for my dispute to Caremark’s representative, she asked if I had opened the package for the prescription in question and was willing to return it. I told her that the package was never opened and I would return if Caremark would issue the proper credit. She then transferred me to another representative. Everything went downhill from there. To say the least, she was anything but helpful or pleasant. She told me, under no uncertain terms that I could not return the 15 tablets in an unopened package and no credit would be issued. I told her that her word is not the end of this battle and I will vigorously pursue a satisfactory resolution.
7. January 10. If I was livid before, this was the final blow. I received the prescription that was ordered by phone on January 5 only to find that my credit card has been charged not only the $50.00 for this order which is acceptable, but also the disputed previous charge. Therefore, Caremark has fraudulently, without my authorization, and since I have not yet received a credit, they have double charged by account.
0 comments