I called for an appointment and asked the office if they accepted our PPO insurance, if our insurance was in network. The staff yes.
I called TWO MORE TIMES to confirm before the appointment and asked them to call for covered services. The staff said yes our insurance was in network and the cleaning services are all covered, there would be no out of pocket expense! They lied! They did not call. They lied 3 times, I called 3 times! They didn't tell me this until after the service was done on the same day. After arguing, they agreed to waive all expenses but I soon found out they stuck me with the bill.
I went in because of an ad for $89 through the City of Irvine, Community Class book on page 9. The insurance paid $150 already, and they still want $160. This is FALSE ADVERTISING! They want $310 in total for cleaning. Somehow I think it is illegal. They want more if you are using your insurance. Is this insurance fraud? I think this is consumer fraud and know this is False Advertising. They even said if I was a cash patient afterwards, the cleaning would be $85, I told them I went in because of the ad... And how would I know if I gave you my insurance card I would have to pay more than the ad price.
They are giving me $100 discount but they still want $60 from me. So in total, they want $210 for cleaning when the ad advertises for $89. Is this fraud? This is false advertising!
I wished I read all the review on Yahoo Review before going there. More than half complained about the billing
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