I ordered this product, when i recieved it i wasnt happy with it but decided i was only out about 20.00 so i didnt bother returning it. About 3 weeks later i get another package with 2 videos included. I call company and explain that i didnt order these and am told that by using my card i agree to future shipments and can cancel at any time. This person goes ahead and cancels my shipments and tells me how to return the product. I will recieve a refund in about 7-10 days.
Not only do i not recieve my refund but 3 weeks later i get charged another 19.99. I call back and am told that my account has been canceled and the aditional charge was for the shipment i sent back that they still havent recieved, bringing the total for two videos to 59.90. I ask to speak to a supervisor and am hung up on. I go to my bank and change my card so they cant charge me for anymore product. Then i decide to contact the better business bureau, i figure it cant hurt. This was done on line and i recieved a response the next day from them.
The day after i recived the notification from the bbb i recieved a phone call from a woman representing the benderball comp. She was so sorry for the misunderstanding and wanted to make this right. Said she would get a check out to me the next day fedex. Well i recieved the check the next day and deposited it into my account. It bounced. So i call her back she sends out another check, this one i take to the bank its drawn on and cash it.
My advice to anyone having the same trouble, contact the bbb it only takes a few minutes on line and it works. I not only got the 59.90 but they also refunded my shipping charges and the charge from my bank. If you do get a refund from them cash it, right away. This company needs to get a clue that people arent going to be ripped off by them.
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