I normally have purchased products from this GNC, over the last couple of months and recently i purchased these protein shakes, that had gone off, although were still within their expiry date but could not be consumed.
I returned to the store and was saw the same person who had served me a couple of days ago and informed them that although i didn't have the initial receipt anymore, i wished to exchange them. I was then informed by the same sales person who recognized me, that she could not do so because i did not have receipt and that because there was one missing from the pack i couldn't do so anyway.
I am horrified to say the least that if you buy bad products you have to be stuck with them purely because as i believe the staff, including the manager have no customer service common sense. I as a customer have every right according to the consumer law to return a purchased item from the store for an exchange if dissatisfied with it and expect to get edible products fit for human consumption. I will however let all my friends and coworkers know about this situation and do intend whatsoever to buy another product from any GNC store.
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