I went to Pearle vision on 1/2/03 to get an eye exam adn glasses. The doc was great! No probelm w/that! Now the "manger" of the glasses side was another storey!
First of all, we were lead to a section og female glasses, she never ask about budget or anything else, she starts pulling off glasses for me to try on, ok fins a pair that is half off since tey are haivng ther ehalf price sale. Rg 190, on sale 95.00, fine. We go to a "service table".
She then offers me the extras. NEVER pricing any but one, she offerd me the "Arc" coating for my lens, she says its half off also and will be 32.50, i turn to my husband and say shoudl i get this, its half off. I have never wore glasses before, only cntacts. HE says yes so we get it. The total was 281.00 SHE SAYS. She encouarges to open a pearle vision charge account, we do since its the 3 mos/6 mo interest free, were apporved for two-thousand dollars.
The 3 mos old is gettign tried ad VERY CRANKY! So we leave to get supper for our other 2 kids (i KNOW having them is NO excuse, butit is hard) As we leave the table she says she will have the itemed repiet for us at pick up, and she will call "the minute they come in. She was not sure if they get a shipment on sats or not so that may take an extra day" ok well we get to thinking, how did it come to 281.00?
So we go back AN HOUR LATER adn try to cancel the order (ESP checkingout walmrts lences, which are SO MUCH cheaper as are contacts!) She says its a no refund, exchange poilcy only. It was posted on the front of the store. We go to the froint of the srtore adn no where on the big wondow is it posted, it is by the cash resgitor in a 3x5 frame!!! We were NEVER told of this poicly adn did NOT see the sign sincewe were never taken NEAR the resgitor!!!
ALSO, my husband is informed that the MANGER 'forgot" to charge us for the eye exam!!! So that was not even included in the 281. Well what else can we do. So they call at 845 (mall closes at 9) to tell me my glasses are there. GO to pick them up, see the recpit in thebox, got to looking and i started asking the "new lady" that was helllping us what all the charges werref or, well i guess the "MANGER" jen bradley (who "helped us" the first time, got tried of her coming back there so she comes out when i dispute that the arc coating was supposed to be half off. BOY! FIrst of all she came out w/an ATTITUDE! She SCREAMED at my husband and i IN FORNT OF 2 OTHER coustomers! She called us LIERS in fornt of other coustmers AND employesS! She staed that she never said that! Yes she did! We WEre BOTH Sitting hterte then! I turned to my husband to ask if i shoudl get it, have never had glassed before and he said yes its half e by her! I did not get my recpit BEFORE i left (Which was my fault -if ihad not been in such a "frazled state of miond" keeping my kids under control i woudl have probly thought about it) BUT why didnt she go ahead adn give me my repit BEFORE i picked them up??? But the level of her voice, the tone of her voice, and the embrssement of being called a lier (not only was I, but my husband also) in front of other coutmers and employess was so so so embrassing!!! I wanted the floor to open up adn swaoolw me!!!
We were so upset we just sat there after a few minutes of being hollerd at. We get up to go, a dn she tells us in the MOST conceding voice to have a nice day. WHAT kind of manger is Jen Bradley??? I ahve NEVER been treated SO BAD! BUt now i am stuck w / glasses that cots 281.00. The frames were 95.00. Arc coating was 65.00, plx coatig was 25.00, lenses 71.00, adn ppp was 25.00 (warrnety?) so now i ahve glasses that the coating is more than th lenses!!! Uhhhhhhh
I will NEVER EVER step foot in there agin, i will warn others also, adn post this messsage where i can. I will also go to Fort Cambell, i knwo they accept tri care ins now and i am sure they get quite a bit of busssnss form them, I am goign to call tri care adn file a cmplaint w/them about this, and am goigng to turn it in for investgion to fort cambell to see about it being placed on the "black ball" list. I have NEVER felt so DEGREDED in ANY store i have ever been in or worked for! You could feel the other coustomers embrassmentfor us also! Jen bradley is NO manger!!!
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