Went to Pearle Vision to get new glasses to replace the old ones that I had bought there some 5 years earlier. Required me to have a current eye exam, so I did at $55.00. Ordered new no-line bifocals (Pearle Lens) and purchased the protection plan which totaled 249.00. A week went by and I had to go to the store and inquire to see if they came in. The lenses finally arrived after I was told they would call me as soon as they arrived. I then purchased new frames for the lenses at $189.00 and then another hour at the store waiting for the lenses to be fitted into the new frames. At this point I had spent 493.00 for new glasses that I thought were going to be great.
Well when I tried on the glasses, needless to say they were blurry, and fuzzy and gave me a dizzy sensation. There was only a very very small area of the glasses that had any clarity at all in the upper part. The lower portion was unuseable for reading anything. I complained at the time that something was wrong but the Girl at the counter stated it was not the glasses and that I would have to wear them for a couple of weeks for my eyes to get used to them and she messed around with the height the glasses sit on my nose. She would offer no other solution. Hindsight, what a krock that was.
Since my job requires that I travel for extended periods sometimes (6 weeks in this case), I could not get back to the store in the 30 day window that apparently is Pearls "fix-it" window. I returned to the store this past week and made the same complaint I had the first time and the same girl again told me that I needed to adjust the ride height on my nose again and began to bend the pads. I emphatically told her that something was wrong with the lenses but she would have no part of that. I ask how much more it would be to have the lenses replaced with new ones and she stated the that would be another $118.00. Basically told I am SOL. Needless to say I told her to keep the glasses they were no use to me, I am not spending another dime at store, and walked out.
I tried to reverse the charges on my Visa, and they told me they couldn't help me either.
I have spent close to $500.00 on glasses that are unuseable and feel that I have been totally ripped off by Pearle. I called the complaint number and got a recording and have not received any response. The money first that is all they want. Then deliver crap and only want more money when you tell them there product is not unuseable.
My glasses remain at Pearle, and I am out $493.00. How would you feel.
Don't trust these guys, if you get crap, your stuck with it.
You will not get any help from them. They will refuse to accept that there products may have any thing wrong with them. My suggestion is to go somewhere else. They must have your money first before they will make glasses for you, and then your stuck with what they give you unless you want to pay more...
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