I have a month-to-month membership with NYHRC. I have been a member since 2005. When I visited the gym, I was hesitant about joining it, but the Zach, the one who signed me up informed me about the month-to-month "No Committment" membership. Needless to say, I signed up. Three years later, I find myself wanting to cancel my membership. I called NYHRC and told them that I wanted to cancel my membership. The woman I spoke to over the phone was curt (NYHRC's customer service leaves much to be desired).
She told me that I would have to put it in writing that I want to leave the gym. She gave me the number to call in which I should request a fax copy of the form that I was to fill out. When I called the number, the other woman said that she would fax it to me immediately and informed me that I will have to give it at least 30 days before the date of cancellation. No problem. I received the fax and sent it out on the June 19th, knowing that I will be charged for June and July, and my membership cancelled for August.
June and July has passed and I received a bill for 101.00 from NYHRC. I called the billing department and explained that I requested to cancel my gym membership starting in August and was not to be billed. He said that this was not noted in the records, call Member services. I called member services who directed me to the two women I sent my request for cancellation to: Heidi Krebs and Erica Smith. I called them both and left two messages on July 28th, July 30th, August 5th and today, August 13th. I have yet to hear from either of them. I have even called the corporate office and now, their number is busy. I would like to give them the benefit of the doubt and say that their phone system is down today, but not to hear from ANYONE for the past couple of weeks? I don't think so.
If Zach had told me that it would be this hard to cancel my "No Commitment" memebership, I would have never joined NYHRC.
Of course, I've contacted the BBB and NY1 for You to help me resolve this issue.
0 comments