I cancelled my account within the 3 day period and followed their directions exactly as stated on my contract. I was told I didn't mail my cancellation out in time and would not get my refund. They also threw in several different scandalous ways of trying to keep most of my due refund that I quickly proved them wrong on. After sending them my prood that I did send it out in time three times they still will not return my calls or follow up with me regarding my refund of hundreds of dollars that I am owed. It has been three months since I cancelled my contract with them and still no word. I can tell you the BBB was pretty much worthless except for forcing someone to actually respond to me but if you don't respond to the email within a day or so the complaint is automatically considered resolved. Professional Fitness is aware of this by now and knows how to get out of it. Of course I haven't heard anything from them since my complaint dropped. I have had a legal advisor tell me based on the number of complaints about the same thing that we should look into filing a class action lawsuit against them.
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