I ordered a bender ball after seeing the infomercial. After the thirty day 'trial period' they sent me two DVD’s, with out any sort of invoice, with a flier stating that if you want a refund to call. I called and was told that I was charged 1/2 of the full amount which came to $27.98 (this month). I told the man that I did not sign up for these extra DVD’s. He stated that when I went online to order that I would have seen that customers are 'automatically signed up'. I told him that I didn't order this online, that I called in and he said that I should have gone online to research the company and that I am the ONLY person in the world who doesn't do that. He proceeded to argue with me for thirty minutes about this as well as tell me that all of the supervisors had left. After waiting an additional fifteen minutes, I finally spoke to a supervisor who really didn't care and told me that it stated on my original invoice about this as well as online. I does not say that anywhere on my original invoice OR online. What I DID find online was that after the thirty day 'customer satisfaction' period, you cannot send the bender balls back.
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