We got the spa for medical use. Within the first 6 month the small rotating jets came apart and 16 month later, it is now blowing the 50 amp GFI possible bad heater as it only blows when the heater kicks in, and the selling dealer has no in house service personal to repair this condition They refuse to locate an outside repair man at their expense, the said they did but he never showed up. Cal spa will warranty only for parts and replacement labor but will not allow for the service calls and at least two calls are need, one to diagnose the problem and one to install the parts that they will ship out for repairs, not to mention the service cost of $60.00 to $100.00 each call.
I have tried to contact the President Casey Loyd and could not get past his secretary, e-mailed them twice and called 3 times with no responce, not to mention the 10 calls to the selling dealer. I can tell you all that the service after sale is horrendous and you are better off spending the money and getti ng a spa from a reputable company such as Sun Dance.
Now I'm stuck with a $4000.00 spa and have to pay for this and any future repairs out of pcket. Unbelievable. My advise is to just STAY AWAY FROM CALSPAS, especially if you live in So Florida. Calspa will not help in any way after over 6 e-mails and will not return my phone calls.
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