Usacomplaints.com » Cars & Transport » Complaint / Review: Shellworth Chevrolet - Ripoff mistreated and ripped off. #15474

Complaint / Review
Shellworth Chevrolet
Ripoff mistreated and ripped off

I had a antifreeze leak in my 1997 Chevrolet pickup and having an extended warranty I took it in for service at my local Chevrolet dealer thinking that it would get good service there.

After finding out that my extended warranty with C.A.R.S. Extended warranty would only cover 65.00 for labor and that the dealer was charging 91.00 for labor I became a little concerned. I also found out that they will npt pay for diaganostic time or for any sales tax or for any sealants used for the job.

I was to pay out of a 462.00 job they would pay for approx. 150.00 for the repairs after my 100.00 deductible and after two days of waiting for them to okay the claim until the truck could be worked on.

After they o.K. Ed the job with me paying the for the majorty of the work I was told by the shop that my intake manifold had several pits in it and had to be replaced to the tune of 631.00 dollars. After waiting another day for the insurance company on the additional repairs I was informed on the fourth day in the shop that C.A.R.S. Had only authorized 150.00 for a used intake manifold from a shoip in Texas. Shellworth Chevrolet then informed me that they would not use any used part or any part that did not come from them in the repair of my vehicle.

After checking on prices for an intake manifold I found out that not only was this dealer the highest priced dealer in the area for car repair but his markup on parts was over 50% higher that the same part if purchased by another shop. I was told that they would not use parts from anybody else because they could not warranty them. I told John, the service writer, that he did nopt have to warranty any parts just the labor on the gaskets that he was installing.

I belive that Shellworth Chevrolet does not care about a used part but wants to screw customers after there car has been taken apart and are unable to take the car to another shop[ that does not have a problem with using used parts but they only want to soak people for the most money. I even offered to buy the G.M. Part and bring it in and he stated that they would not install it if not bought from them.

Charles
Vacaville, California


Offender: Shellworth Chevrolet

Country: USA   State: California   City: Vacaville
Address: 631 Orange Drive
Phone: 7074486226

Category: Cars & Transport

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