In May this year, I was informed I was going to be laid off at the end of the month. Knowing I would not be able to afford insurance under COBRA while un-employed, I re-ordered all of my prescriptions for the next 90 days from Medco. My usual prescriptions came through okay, but Medco sent only 30 day supplies for two that I order less frequently because my doctor did not specifically write on the prescription forms to provide the 90 day supply, and they charged me the full 90 day supply co-pays.
I explained to Medco that these orders were each short 60 days of the amount, and asked that they either refund the partial co-pays, or send the medications. Their reply was a reiteration of my plan's "design", and that they could only legally dispense what the physician indicated.
I replied that the purpose of using their mail order service was to get a 90 day supply of medication at a time, not a 30 day supply, which I could have gotten more quickly at my local pharmacy, at a lesser co-pay.
Their answer was to again reiterate their policy and coverage of my plan for their co-pay charges, regardless of the quantity of medication sent. They even had the gall to tell me to have my physician submit new prescriptions for the 90 day supplies. Of course, this would entail new co-payments, one of which is $50.00.in the long run, use of this mail order company's services is not any savings to the consumer, and certainly a waste of time and energy when they cannot do their job right. I never had this kind of problem ordering prescriptions from Canadian pharmacies.
I wonder how many other consumers Medco has ripped off in this way.
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