Trying to return the product-read this site too late & had already ordered-did get charged by "edirect software" on card statement. Cancelled card just in case they would try & bill again.
Got the tea & some Hoodia pills that I had tried to cancel & my emails went unanswered. I have tried their "chat live" on the web site and it is like chatting with a machine. I have now chatted with three people, one twice & they all start with the same "Welcome to Wu-Yi Source, I hope you've had a
great day so far. I'm happy to assist you with any questions you might have."
I asked for the address to return the tea. They ask for my order number or name & email address. I give that to them. They ask "could you please explain to me the exact issue you are experiencing with the tea. We feel strongly about our product, so strongly, that once you receive the tea we offer a 60 day money back guarantee."
Exactly-I wrote the tea was not for me that is why I want to send it back & take you up on the money back guarantee. So he tells me for all order cancellations or returns, please contact our order support personnel at "[email protected]" I told him I had tried to cancel the order right away & got no response from the emails, I chatted on line again & got a "managers" email address & no response & this is what he is asking me to do again.
He comes back with this: "it is certainly not normal, and we've never had a customer experience this before." Why can't they just give me the address to return the product and take them up on the 60 day guarantee? I am going to send the product back to the Billings, MT address & see what happens. I am way too trusting with interenet companies. I am sorry I didn't refer to this site before ordering.
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