I originally wanted to cancel my Planet tan membership on 11/19. They provided me a sheet to send into the corporate office to cancel my membership, which I sent in via regular mail. I started to receive more charges on my american express card for December and January. I refutted the charges with american express and Planettan updated american express to inform them, that they never received the cancellation form CERTIFIED MAIL and until then receive the cancellation form certified mail the account will not be cancelled.
I sent them an e-mail of the above and then received this response:
Per our phone conversation, I am emailing you our cancellation form that must be faxed back to my attention at 972-495-3011 no later than tomorrow morning in order for the 30-day notice to go into effect for the next billing cycle. We cannot refund you unless you provide us with a return receipt that you sent your letter to us via certified mail. If you can, we can refund any dues charged beyond your 30-day notice from the received date on that receipt.
Best regards,
Lucky Herzberger | Director of Member Services | PLANET TAN
3251 Beltline Road | Garland TX 75044
My Response:
Lucky,
Unfortunately your organization (PLANET TAN) did not receive my original cancellation noted 11/19. I will fax this second request to cancel my membership and look forward to cancellation with planet. FYI most good business practices allow persons to cancel over the telephone or cancellation be allowed at the salons, etc. Such as Bally's allow cancellation over the telephone with no questions asked.
I am livid with planet tan and am not quite sure of how to recoup being billed for 2 months of service, that I have not used.
Geo
Mckinney, Texas
U.S.A.
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