Below is a letter that I have sent to Eckerd via the internet. - - Let's see if anything is done about it.
Let me go on the record by stating that I will never, NEVER step foot into another Eckerd for as long as I live. I am extremely fed up with the way that your pharmacys are run it isn't even funny. I think that the ironic thing is that the drugs that I am waiting for is to control my blood pressure and it is YOUR company that makes it go through the roof!
You must take GREAT PRIDE in teaching all of your associates how NOT to conduct business. NEVER have I seen such a group of UNPROFESSIONAL people as I have at your Eckerd stores. I have even given you the benefit of the doubt by switching from one store to another store. Guess what? It is even worse there!!! I guess that you have to keep things uniform from store to store.
This past June I went to your store on the corner of Rochell and O'Connor in Irving, Texas. The wait for the prescription was well over 1/2 hour even though there was no one before me waiting. The people behind the counter DID seem to have enough time for fun and laughs amongst themselves. You guys truly could have cut my time in half by concentrating on work instead of the jokes. The very next month I went to have my prescription filled again at the same store and once again I was told that it would be about twenty minutes or so. Forty minutes later I am still waiting. I did NOT move from the spot that I was in. I was witness to customers drop off their prescriptions AFTER me and yet leave BEFORE me!!!
How could you possibly explain that to me? I finally questioned the clerk behind the counter and she looked for the paperwork and couldn't find it. After a little more checking they found it stuck in another basket with another persons perscription. I waited for forty minutes at the counter before anyone even bothered to look. To be honest with you, this was this past July and I swear that I would still be standing there if I hadn't asked myself. I was totally invisable to your associates. Once again I feel the need to remind you that I am waiting for blood pressure medicine! There was no regret for my additional wait. - - The pharmasist acted like it was no big deal at all. I guess that it wasn't to him... It WASN' T his time that was wasted! How you you feel if this had happened to you?
Today I decided to try another Eckerd since the one closer to my house is NOT worthy of my business. This was the ULTIMATE mistake!!! From the time that I walked to the back to drop off my paperwork I knew that I was in for a real treat. The clerk that took my paperwork was RUDE beyond belief and she make me feel like I was a bother to her. Aren't I the reason that she even has a job?!?! She asked me to fill out a slip with my name, phone number, etc. I explained to her that although I had never been in HER Eckerds I DID have prescriptions filled at another Eckerds.
With a loveley sounding "humph" in her voice and a slight roll in her eyes she explained that all Eckerds are different and that I would have to fill out her little form. She then stated that I must be thinking of Wallgreens where they have links from store to store.
To be honest with you I was NOT thinking of Wallgreens but you can deffinately thank her for me for the idea. Anyway, she stated that it would be approx. Twenty minutes before the order is filled. My next question to you is what is "Approximately 20 minutes" to you? I think that it can range anywhere from 15-25 minutes. Mind you... This is MY opinion only... I am curious as to what you think it is. Fifty minutes later (THIRTY MINUTES AFTER THE "APPROXIMATE" TIME) I had to ask when my order would be ready. Let me state the blood pressure once agian. The clerk told me that it shouldn't be too much longer. The pharmasist is almost to my order. Within the next few minutes the order ready. Finally someone told the truth. This is where things kind of go crazy on my end. The more I thought about the things that had just happened to me at this store (Story and HWY 183), and at the Rochell location I had decided that even though the order was ready you guys did NOT desreve the business. I asked for the perscription back and told them to keep the pills. Now it is a matter of principal.
Your company has wasted SO much of my time in a mere three visites to your stores. I vow that you will NEVER waste another minute of my time because I will NEVER step foot into another Eckerd and I will tell all of my friends and family about the "crap for service" that Eckerd offers.
I also intend to voice my opinion on any internet sounding board that will have me. I am sorry that it has come to this but I feel very strongly about customer service and your company does NOTHING to adhere to the ads that you have on TV and the radio. Maybe you should change the ads so that they say something like: "We don't really care about you, your time, or your issues... If you don't like it... Tough!!!" Wow... Look at me! I just wrote my first TV/Radio ad!!
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