This practice that my wife & I were attending for marriage counselling was such a disappointment that I can no longer "let it rest". A few months after starting our sessions, the receptionist, Phyllis called us to inform us that our insurance company changed our deductible and that she was forced to go back and "grandfather", thereby doubling all of our previous co-payments for our previous sessions.
In September Phyllis (receptionist) sent us a letter stating that the previous two visits would be forgiven by the office equalling $80. My wife who has MS was unable to make an appointment in September for which she gave a two day notice of rescheduling her appointment with Ashley. Phyllis claimed she did not get the message and charged us a "Late Cancellation" fee. We refused to pay it and later produced a copy of our cell phone bill to prove our call was made.
Three sessions later on Nov 28, I arrive for my appointment (on time) and the receptionist informs me that we have an outstanding $80 balance yet again for charges that occurred in August plus today's visit of $40. I informed the receptionist that the $80 was written off in September and that I didn't have $120. I left at that point since they demanded the balance at that time. Two days later I get a ANOTHER bill for "Late Cancellation" of the appointment they wouldn't see me on. My wife speaks with Phyllis who is now claiming that she never had the authority to forgive the balance and that she didn't write the letter. We cancelled the remainder of any appointments we had with this office because they are clearly focused on the almighty buck and tend to go after it in a pretty passive aggressive fashion.
Just BEWARE WHEN DOING BUSINESS with this practice since they are pretty sloppy communicators. Especially when you try to reschedule or cancel an appointment. The two counsellors who practice at this office seem to be well trained in their field but terrible when operating a business because I was told that they are not allowed to discuss billing issues with patients.
Ken
Clermont, Florida
U.S.A.
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