I saw the ad for "Free trial" and changed my mind after I ordered. According to one of their several copies of "terms and conditions", I could cancel with no problem, if my card hadn't been charged first. I sent an email, and trouble ticket within 5 minutes of ordereing saying I cancelled. Now, I'm pretty sure they don't have the technology to process an order, charge my acct and ship the order all within 20 seconds. And if they DO have the technology, no one at this company is smart enough to use it. I sent them about 18 e mails and "support tickets" and only got the automated answer.
So I called the toll free number and left a message for Brandy, who of course was not at her desk at that moment - or any other moment either. She called me the next morning, and after some searching said she couldn't find my name, any emails or tickets or an order for that matter. Then she tells me that PE labs et al, doesn't handle the thintabs orders and to go to a different website for help. I told her she was joking, how could the info on the thintabs website go directly to PE labset al and she say they are not responsible. She said she would forward my name and concern to thintabs and of course didn't. She also got an attitude when I told her how they don't have a very good rep with the BBB website and an even worse attitude when I mentioned filifng an FBI Internet Fraud Complait against them.
So, I contacted my credit card co and they took the charge off. I got the product a few days later and returned it, as per the credit card co, and cancelled my account and didn't hear anything. Now, today, some 10 days later, I get an answer directing me to some link. These people think they're slick and need to be stopped! They never returned one call after the first, they don't answer any emails-probably because they can't read or write, they are out just to scam people. I got one email today telling me they monitor all activity on their website and in checking my IP they saw I read the terms before hitting submit button which is the biggest crock-I 'm pretty sure they can't do that. And if they could, they are not smart enough to do it! Anyway, this whole thing has made me never want to shop online again!
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