I signed up for this internet business after seeing an infomercial on tv around August 19th. The charge to get started was $35.00 but when I called they tried to get me to go ahead and spend $100.00 more. Someone was supposed to call me within a coupla days about setting up my website and getting started. I finally received this call a week and a half later and by that time had decided not to pursue this.
They took the money from my bank account on August 30. The reason it took so long is because they had all of my information misspelled.
I was given a phone number to use to cancel by the person who called me. I called that same day which was August 30th to cancel. I was informed that materials had been sent to me and that it could take a billing cycle for the refund. The person I spoke with did not seem able to explain what that meant. I was advised to call back every 5-7 days to check on it. Each time I was given the same malarky about billing cycles. I stated that they did not wait for a billing cycle to remove the money from me.
I was finally told that the refund should take place around Oct. 1. I called them on Oct. 3 and was told it could be the next billing cycle of Nov. 1 before my refund would be in place.By this time I was definitely agitated. I explained that what they were telling me was hogwash, that they had the power to refund my money immediately and the response was; It's only $35.00! It doesn't matter if it is $1.00 or $10,000.00, it's not their money.in the meantime I had returned their materials to them which they acknowledged. I did not have to wait for a "billing cycle" to return their package.
I was told that my refund would be put ahead of everyone else's and it should be in my account within 2 weeks. I responded that I would file a complaint with the FTC immediately which I did.
The next day, Oct. 4, I called my bank and they are crediting my account with the $35.00 after midnight of the same night and will do an investigation.
I do not believe these businesses have the right to hold onto people's money and use it for whatever purposes they have whether it is a cumulative cash basis for credit purposes or what it is. They law should require money be refunded in the same period of time it takes to the company to remove it from you.
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