I am writing a dispute I have with LA Tan in Crystal Lake, IL. The charge I am disputing results in a membership I signed up for at L.A. Tan in Crystal Lake, IL (the original agreement signed in Hoffman Estates, IL). I instated a membership in January. The membership that I signed up for told me that I needed to be a member for 3 months in order to get the special price of $19.99/mo and have payments auto-debited from an account. I agreed and signed paperwork (that I was not given copies of, as they told me they send them to corporate to keep them on file which really should have been my first clue.)
In March I decided to upgrade to a better package, and they advised me at that time (verbally) in the Crystal Lake L.A. Tan that a manager needed to do so as upgrades were apparently not a typical procedure there. So I had to return at a time when a manager was present in order to upgrade (in March) the remaining balance paid in cash for the month as the amount had already been auto-debited for the old membership amount. The concurrent billings there forth were set to be $59.99/month.
In June I asked to cancel my membership having reached what I believed to be a total of well over three months as I had agreed to up front. As I had not made a payment yet for June they told me that they were unable to cancel me at that time as I had not been a member for three months. According to them, now the story changes, I had now upgraded a membership which means I am making a new agreement! So I need to go through 3 months as the upper level member. Since I could not seem to win this battle and also having to discuss this with managers at THEIR convenience, I agreed to make the one final payment (to take place in July) verbally with the manager at that time. I was also told that I was to give 30 days notice in order to cancel a membership that would go into effect after the date of the next billing (which owuld have been the June payment).
I signed a cancellation agreement on that visit (also, I was not given a copy at this time), and was told I was fee to tan there until August 15 when my next payment would be due (and would no longer be billed as my cancellation would be in effect). Come August 15... I find a charge on my credit card (go figure!) for the next month of billing. I called LA Tan to dispute the charges and their story has changed yet again. Now they tell me that I need to be a member under this plan for 60 DAYS! I was NOT told this up front, nor do I have documentation telling me such as I was given NOTHING from them to lay out the guidelines of any of these packages.
I am waiting for them to call me back to tell me if they will remove the charge this month and thus forward, however (and this was the clincher for me!) they have no record of me EVER cancelling, even though I had to take time out of my schedule to meet with the manager on duty and abide by her schedule. So I am at a loss, they have all of the documentation, and I have none. I can not urge you enough to avoid signing memberships with this company - or at least this location - which is run by a team of high school students. I guarrantee that any given time you go, there will be no one over the age of 20 there to help you. I admit much frustration with them, and am currently looking for a more reputable company to spend my money with.
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