No where on the website does it mention "discount program!" It's hidden in tiny letters under "Terms & Conditions." Try calling - you go to an answering service where English is a third language.
I happened to look at my Discover card charges on line before I received the 4 bottles. I immediately tried to contact them and Discover. No response from them - you can fax them, or leave a message. Neither work.
Discover backed them up! My rebuttal was that no where on the "terms and conditions" did it tell me I had 15 days to cancel, only that I would be enrolled. No where did it tell me how to contact them. The T&C, state that if they can't bill you the $199.98, then they will bill your $54.84 for the initial bottle (where's the free for S&H ever come into play).
I offered to pay the $54.84 to get rid of them. They refused, saying that Discover had issued my credit so they would be double crediting me. No, it was billed back to me by Discover who stood behind this scam of a business.
I finally got an e-mail from someone at metabolfuel who would only say "ma'ma, if you hadn't disputed the charges, we could have refunded your money, but now we can't so we stand behind our charges." Liar! How can you contact someone that doesn't want to be contacted.
I told her I was writing the Attorney General of Utah and the BBB and sent her a copy of my letter. Last I heard of her! I told her I was going to list Metabolfuel on e-bay so I could tell everyone what a rip they were. She didn't care.
Let's stop them. Here is the Attorney General's info and the BBB. The more we scream, someone has to listen.
Office of the Attorney General
Mark Shurtleff, Attorney General
Utah State Capitol Complex
PO Box 142320
SLC UT 84114-2320
BBB of Utah
1588 S. Main Street
Salt Lake City, UT 84115-5382
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