In May, my husband and I had to urgently relocate from Daly City, CA to Schaumburg, IL for very immediate and legal reasons of being victims of harassment issues in an Independent disability apartment complex.
The disabilities that I suffer from in particular are EXTREMELY excruciating and we have been to five back and pain specialists for these problems. We are truly psychologically traumatized because I already suffer from a pre-existing condition involving severe anxiety attacks for which I am under medication for.
However, the issue that I am discussing here is in the case of three prescriptions in which I brought in Sunday June 4. The three RXs were 2 scripts of prewritten Oxycodone for severe bi-lateral sciatica, two herniated disks, and Lumbar Disk disease.
This condition became a secondary disability back in June for which I was rushed into an ER room back in November for chronic pain. I was placed on several pain medications to relieve the pain including epidural injections which did not work.
This pain is so excruciating and has not improved at all overtime and worsens with ANY exercise or physical therapy. I was prescribed to have a hospital bed in my home and most of my home care is in this hospital bed. My physician in California was the one to prescribe to take Oxycodone 60 mg. 4xs daily.
This pain is awful and I cannot function to perform any reasonable daily activities of ANY kind with out the pain relief of these medications.
BEFORE we relocated to the Midwest, my best friend and I spoke with a Pharmacist from the Walgreen's' Euclid avenue location (because my friend had lived there for 9 years and he felt confident that I would not suffer with this particular pharmacy as I had NINE times in the Bay Area Walgreen's pharmacies as I had for four years.
We carefully selected this particular Walgreen's' primary for the staff's ability to comprehend the English Language and for the previous experiences that my friend had been through which were positive experiences and felt that I would be psychologically safe at this particular Walgreen's' where he swore that the staff was very intelligent and had not lost any scripts or would place me in a vulnerable situation with losing my scripts.
This is very, very traumatizing to me because NO one should NEVER, EVER, go through NINE pharmacies because of losing a patient's scripts, not being able to find the patient's data base information, having to re-enter my insurance information every time that I come into drop of medications, lose my scripts, manipulate the situation by lying and saying that we had NEVER brought the script in, spelling my name wrong each and every time.
This is what happened in the NINE BAY AREA Walgreen's pharmacies for FOUR years regarding pain medications that were needed for severe and chronic pain and were legitimately written by our physician. The previous accusations based on the errors of the broken English and the ridiculously awful customer service of consistently NINE Walgreen's' back to back is traumatizing to me because the pharmacists completely twisted my refill requests every single time for this particular medication.
I am having a mild anxiety attack just writing this because I am reliving this in my mind right now. This pain in a nightmare ands it is awful and I was so poorly treated by so many pharmacies and had to suffer in agonizing pain due to the pharmacists carelessness that my severe anxiety has worsen over time.
So when this occurred AGAIN today, you can only imagine the kind of severe anxiety I experienced when the pharmacist LOST my prescriptions that were pre-written for me by my California physician just as was told to do by the Illinois pharmacist when relocating to Illinois.
I was told to have my California physician to write hard copy scripts of my Oxycodone THREE MONTHS IN ADVANCE so that I would have them ready to bring in whenever the time to have them refill date would come around. I followed every instruction to the letter.
I have even written down EXACTLY what the pharmacist TOLD ME to do in pre-preparation to bring them to the state of ILLINOIS in advance. SO my physician wrote THREE OXYCODONE scripts for June 5, July 5, Aug 5, for 2006 just as the pharmacists instructed me to tell my physician so that they will be ready to give to the Walgreen's pharmacist.
I had to finish my last filled script of Oxycodone before having the first June 5 refill. However, my last bottles of Oxycodone refill had to be finished by June 16th as the previous refill was filled May 16th. My scripts have to be refilled exactly every 30 days according to my insurance.
BUT because I was NOT INFORMED that the state of ILLINOIS will only refill a controlled substance script up to SEVEN days when the script was written, was a significant problem for me because had I KNOWN that, my scripts that were written in California would have been filled accordingly so that I would never suffer one full week in pain like I have in June after we relocated from California to Illinois.
I brought the refill in on the exact date of June 16th for the refill even though my script was written for June 5th (which is normally not a problem any where at any pharmacy to pick up a script after the actual date EXCEPT for the state of ILLINOIS which I was not told.
This resulted in Walgreen's' calling my physician in California (who is THE WORST AND THE SLOWEST physician in returning and in sending any medication which is needed in a severe and chronic pain case). They called his office over FOUR times and my physician gave the Walgreen's' on Euclid two different dates when he actually sent the script (which he had to update because unbeknownst to any of us, the June 5th script was EXPIRED (because we waited until the THIRTY days were up from the PREVIOUS REFILL WHICH ENDED JUNE 16th) because of this Illinois seven day law that none of us were told or knew of which resulted in me having to wait to have my prescriptions refilled upon arrival of a script which was to arrive from California.
My physician PROMISED the Walgreen's' that it would BE THERE and it NEVER arrived so luckily I had already made my appointment with my NEW Primary care specialist to have an emergency refill and to cancel the re-written script supposedly arriving from California. The IRONY is that PENNY said that my OTHER TWO pre-written scripts for Oxycodone were FINE. SO I brought them and a third script for Lorazepam (with 3 refills) in on Sunday June 4th to another female at the Euclid Ave Walgreen's.
One week earlier, Penny said to me that I would have NO problems at all with the other TWO scripts. When I came in TODAY JULY 7th to check on the scripts being in the system for July and August 5th, I was told that they LOST my August 5th script and that it was NOWHERE to be found and that they had to call my new pharmacist so that the JULY script would be ready when I needed.
These scripts are over nearly 900.00 WITHOUT INSURANCE and were PREWRITTEN by a physician in CALFORINA WHO IS VERY SLOW AND DIFFICULT TO REACH IN THE FIRST PLACE. What makes this worse is that I have brought a very detailed letter on exactly what I take and why I take them and the scripts that I have on hand written and signed by my physician in California to GIVE to my physician in ILLINOIS. WE were JUST AT OUR NEW PHYSICIAN' S OFFICE TODAY JULY 7th reassuring HIM that my pre-written scripts for July and AUGUST were just fine according to PENNY at Walgreen's' pharmacy.
My husband and I go there to follow up to see if this request was properly entered and to find that they had LOST one August script (which I turned in Sunday June 4th and was told by Penny that I WOULD HAVE ABSOLUTELY NO PROBLEMS WITH ANY OF THESE SCRIPTS to be told today that I am going to have a problem with NOT ONLY MY JULY Script but now that my AUGUST script is missing and now CHRISTINE (whom I have NEVER MET BEFORE has the ONLY KNOWLEDGE OF MY SCRIPTS minus the missing August script THAT WAS NOT THERE WHEN I ENTRUSTED THESE PHARMACISTS TO BRING IN MY SCRIPT TO THEM ONLY TO LOSE ONE OF THE MOST IMPORTANT SCRIPTS TO CONTROL THIS CHRONIC PAIN AND NOW I HAVE TO CALL CHRISTINE IN THE MORNING TO TALK ABOUT THIS BECAUSE ONLY SHE KNOWS WHAT HAPPENED TO MY SCRIPT WHEN WE GAVE OUR SCRIPTS TO A COMPLETELY DIFFERENT PHARMACIST!!! ON top of that NO ONE FROM WALGREEN"S CALLED ME SINCE SUNDAY JUNE 4th to LET ME KNOW ABOUT HAVING ANY PROBLEMS WITH THESE SCRIPTS.
AND NOW I have to call Christine and explain this to my doctor that not only did they LOSE a script but now it is probably my word against theirs that I have even brought the script in at all!!! I am extremely angry because it is hell having to endure this crap in picking up simple medication and then Penny has the nerve to behave AS IF I LACK UNDERSTANDING IN THIS PROCESS. I am NOT the one WHO DOES NOT UNDERSTAND NOR SHOULD NOT BE UPSET ABOUT THIS.
It is as if she lacks understanding about this and i have evry right to be concerned and very upset. I do not want to go to the er for this if my physician has given me a legitimate script and she had the nerve to say that to me!!! No, they should not lose my scripts whichg are legitimately written and clearly explained and are expensive in the first place. This pain is the worst pain! I have nerve damage as a result of idiot physicians who knew nothing of how to treat this problem and i am the one who opted out for the damned surgery to avoid going through this living hell every month.
This is humiliating when i am the responsible and clear one who knows what exactly needs to be done and am spoken to as if i have never been to a pharmacy before when these idiots are the ones to not only lose my meds but are now telling me that they have to be rewritten because the dates will expire again!!! This is a nightmare and i need serious help now. I should never, ever go through this as a disabled person. I should never have to run around calling doctors that i have already seen to call them again to re-write scripts that the pharmacist said that i would have no problem in getting the next month.
The economic damage that this had created was that I now have to pick up another set of scripts that my insurance will not cover, not only because none of the seven day Illinois law was explain to me in the first place, but now each of these scripts have to be rewritten by my new physician whom I reassured was okay because they were written by the previous physician in California in advance to prevent this very problem.
I wasted my time with the California doctor in having him write this extensive and detailed letter about my meds and what is upsetting is that THEY LOSE my script and now it will be my word against theirs when I was told to bring them in advance so that they will be in the system when the time comes to obtain them.
This is very serious and important. It should have NEVER EVER happened and I am extremely and psychologically distressed. I already suffer from this is as it is for over 20 something years and now the psychological is deeply affect. I began to shake literally in severe anxiety when dealing with any physician or pharmacist because of the number of errors that I have been through for five years.
I am a mess because I am very careful about what I say and explain and ask and do and still I am being treated as if I am the idiot when THEY LOST of script which I brought in dutifully to be responsible to have them in the system. I followed the guidelines and I now have to needlessly suffer again. I should not have to call and call and call again. I am DISABLED.
They should never lose my scripts and they should make extreme concessions when they are not careful in explaining and when they are aware that I am in the kind of pain that I am in. I NEVER asked any one to change the laws and Penny should have NEVER said that to me in even sarcasm.
These people need to be retrained because they are triggering OTHER pre-existing disabilities that are already under going treatment because of their snide and disrespectful tones of voice and it is THEIR fault that they lost my scripts.
I should NEVER be in this position period. I follow the rules and I am responsible for my meds and THEY are losing these very expensive meds for which they are telling me that I have to pay full price because they are the ones who screwed this up.
I am on medicare and a supplemental prescription and penny is telling me that i have to call pharmacists back who should be calling me because they lost my script which is worth over 400.00!!! Why should i call anyone back when i brought my script to them why should i call my doctor back when i just visited him yesterday and told him things would be fine with my pre-written scripts from california.
Walgreen's should have called me first and fixed the entire problem. They said that i would not have a problem at all with these scripts and now i am having a problem again. I am very upset. Because penny was the one who said this and now ai have to pay out of pocket when no one explained this in the first place about the seven day law. There should have been more done about this. This is serious and she is telling me to go to a er when i have legitimate scripts!!! Something must be done and yes i want a lawyer!!
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