I contacted White Overnight on 6-23-06 when I discovered that there was a charge on my debit card for $86.00 for a product that I did not order nor have I received.
I contacted the company via phone and email and the voice mail message said the business hours are 9-5 pm. I then followed the instructions from their website on canceling the charge by sending an email which I did several times. I got a auto-response email telling me the following:
From: (ROR redacted email for security purposes) Subject: White Over Night Auto-Reply
Thank you for contacting us!
Please note that this is an auto-reply message. Please do not reply to this e-mail as it is not a receiving mailbox.
If you are inquiring about your order status, all orders are sent via Unites States Postal Service (USPS) and should be received within 4-6 business days, after allowing one business day for processing.
If you are contacting us regarding the charge to your account, please note the Terms and Conditions clearly posted at www.whiteovernite.com/terms.html.
If you wish to cancel your auto-ship enrollment please e-mail cancel (ROR redacted email for security purposes) for further details.
Thank you! We value your business.
Sincerely,
White Over Night
When I did get a representative (Jessica) on the phone I was informed by Jessica that I would not refunded my money cause I did not read the Terms & Conditions of the company. Well if I did not place the order how will I know the terms and conditions? I let Jessica know this and she again informed me that it was not her fault that I did not read the terms and Conditions and that I would NOT receive a refund and a second charge will appear on my card for another $74.00 I told her at that time I did not want the product and to refund my money and do not charge my card again she told me again that is was not her fault that I did not read the Terms & Conditions and the charges are going to go through'. I then asked her for a supervisor and her response was she's out to lunch'. I then asked her for the supervisors name what time will the supervisor be back and her response was Bobbie Smith and I don't know what time she will be back'. I then asked her for the Owner's name and her response was I can't give you that information'. I then asked her for someone in charge, again her response was no one is here that can help you'. I then asked her for another representative and she put Marissa on the phone I explained the situation to her and she took on the same attitude as Jessica and RUDELY informed me that the supervisor is out to lunch, she also could not give me the owners name, the charges will be charged to my card and ended the call. When I tried to call the company back I got a recorded message that kept asking me for phone number to call me back on. I have not received a call back yet.
I find that White Overnight business practices are shady and fraudulent, and the Customer Service Representatives Customer Service is VERY RUDE. I have tried to find this company on the internet as Great White Smile and White Overnight (which both companies charged my debit card) and there is no listing for either company and the address of Ontario, CA 91761 is not listed either.
And the No-hassle cancellation statement listed on the website is below is very false.
NOHASSLECANCELLATION:
If after using WhiteOver Nite; you decide you are not completely satisfied simply contact us for a product refund. Just call our customer service number 800-566-0959 for further details. To receive your credit you will simply need to return the un-opened Sets to us (signature required) to ensure we can track receipt of the items. It is as easy as that. All cancellations and credits are confirmed via e-mail by our Customer Service Agents.
Laquanda
Orlando, Florida
U.S.A.
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