I no longer needed LA TAN and asked to cancel my membership at the salon. The operator's gave me a number to call to cancel and they could not accept cancellations at the salon.
After calling the number several times and leaving my contact information on a message machine, no calls were ever returned. Mean while every month my credit card was billed $24.00 for 10 months. I called the salon once more and they gave me the same number and an additional VIP number which I called after no response.
The VIP support person I spoke to wanted to fax me cancellation papers.By this time I felt the contract was already broken and told him the contract is void. They put a hold so no additional billings would hit my credit card. I was also told that I could cancel at anytime at the salon. This is a serious communication problem because the salon would not cancel it.
I called my card provider and was able to dispute 5 months of charges which is currently under investigation. LA TAN will respond after the investigation... Outcome unknown.
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