I purchased 2 pair of eyeglasses at this store in August. I was pushed into buying frames that I really did not want because they were the "closest things" to what I wanted that were "on special" for $49.95 for 2 pairs. Once they rushed through the eye exam (it took 45 minutes to be seen but only 3 to evaluate my eyes), they made me wait again... in another room for almost another 30 minutes. I was then informed that I must have the "ultra light" lenses (Extra Charge) and a special coating... Another "extra"... And they attempted to get me to buy a "hyped" plan to cover the glasses. I refused. The sales girl was so "annoyed" that she asked me to wait a moment & then made me stand there for 20 minutes while she "reviewed" my bill. She kept pushing the PLAN. I kept declining. As I left the store, I felt stressed by the whole experience. When I returned to pick up my glasses, only one pair was there. They proceeded to tell me that my lenses had been lost & needed to be reordered. (I live an hour from the store). I left with my one pair of plain glasses & waited for my sunglasses to be received by the store. During this the store moved down the street. No notice was given to me when I called & you can imagine my feeling when I discovered it. I managed to read a scribbled note taped to the outside of the door (the note was faded) that said they moved a few blocks away. I arrived at their office & proceeded to try on my sunglasses. To my dismay... The prescription was WAY off! Luckily I had my regular glasses & they compared them. They apologized & stated that they would have to reorder them AGAIN! On the 3rd trip to their store I ultimately received the correct glasses, but as I got into my car the lens popped out! (This is just by sitting down). I hadnt hit anything or put them under undue force so there was no reason for them to fall out. I walked back in & the girl proceeded to put the glasses in some mini beads then pop my lens back in. She stated the beads hold the lens tight. Well, it is 9 months later & I drop my glasses on the floor at a local department store. The frames cracked & a lens popped out. I called the same America's Best location to ask about just a frame for these glasses to find that now they cost more that BOTH of my glasses combined. The sales girl then informs me that they have a special for 2 pair for $79.95 ($30 more than the base amount of my 1st 2 pairs.) I declined & requested that they fax me my prescription. They NEVER did. I hope they go out of business & I will do everthing I legally can to let others know how I was treated! I would never buy from them again, I would do without first.
Sherri
Woodstock, Georgia
0 comments