I added a family member to an initial contract, and the entire membership was supposed to be canceled at the same time. Two years later, we are still trying to get them to stop charging us for this expired "member-add-on" (which, again, was supposed to expire at the same time as my original contract): each time we speak to them, they refer us to a non-existent "business office" (number only plays ads; no way to contact a human).
When I spoke to the managers in person, they said I can't delete another family member's account; when my husband goes, they say they can't delete it because it was signed by me. (My contract, btw, was up over 18 mos ago.) And when we go together, they say their account manager will contact us—then give us a voicemail account that is never answered—nor are the calls returned (of course).
They also frequently "accidentally" double-debit my bank account. The hours spent we've spent trying to get my measly fitness fees back have far exceeded the amount of time spent in their (run-down, most-equipment-new-but-broken) club.
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