I signed a contract with Crunch Fitness for 3 years and I had set up an automatic payment directly from my bank account so I would never be late (I am very responsible with my payments).
I stopped going to the gym because I moved out of the area where the gym was but didn't cancel as my 3 year contract was still not up and I wanted to FINISH MY CONTRACTUAL AGREEMENT, I never received any notification on the mail stating that my contract had already expired and today I decided to call and find out when the contract was up so I could finish my three year agreement.
I spoke to a guy in customer service who informed me that my contract had expired 6 months ago and that they "don't notify members" about when contracts are up so it automatically renews, not bound for three years as the original but month to month.
Basically they have continued taking money out of my account for 6 months AFTER my contract had ended and never told me anything!!! This is not fair as I signed a 3 year contract! Not 4, not 5 but 3!! And they had NO right to continue billing me after my contract was up!!! If they wanted to keep me as a member, I should've received a notice informing me that the contract was about to expire asking ME if I wanted to renew, not just keep taking money out of my account!!!
I spoke to a supervisor by the name of Kate ext 3007 who was not helpful at all and told me that they have to obligation to notify customers when their contracts expire (how convenient!), they even told me that this was not the first time a situation like this had arised and that there is no way they would give me my money back (even though I have not been at that facility in almost 1 year!!!)
I am really upset that they have taken aprox $390 out of my bank account AFTER the date of expiration in the contract that I've signed!
Crunch has terrible customer service, is a ripoff, they are dissorganized in the way they do their billing (not the first complaint I see for this gym) and they trick customers with the way they do contracts and billing! Look up more complains for this Gym, they are all over the web!
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