As Many others who have complained about the practices of this company online, I ordered the free trial offer from a site that claimed to give away a laptop computer. LeanlifePM was one of those companies that was included. LeanLifePM charged my account for $6.95 which was fine and a fair market value for the product they sent, regardless of the claim of free trial. They sent me an email thanking me for my order but all the links on the email were blank pages.
When I received the invoice via US mail there was no contact information, just an address for return of the product. It was not until I found the charge for $99.99 on my card statement that I found the long distance number (I found this through a phone call to my bank) to reach them at. When I called LeanLifePM, the "customer service" was abusive, did not even bother to listen to me and shouted that I should have contacted them and when I tried to explain in more detail the "customer service rep" shouted more and hung up on me. I emailed them three times.
This information I'm about to give is important: [email protected] is apparently an autoresponder. When I sent the first email there I was sent a list of "FAQ" answers and told to write to [email protected]. If the autoresponer message or the "FAQ" answers did not help me. When I wrote to the [email protected] address, I, again received the same auto response from, apparently the same [email protected] address. Which, in my opinion means that one is forwarded to the other in a loop.
When I tried to email [email protected] the first time It bounced back because they don't accept attachments. The attachment I was attempting was the email they initially sent me with all the broken links and a copy of the letter I initially sent to [email protected] the second letter I sent to [email protected] (because the first bounced back due to the "no attachments rule) I simply quoted the first letter sent and left out the confirmation email they had initially sent to me with all the broken links.
I made every attempt in each letter to try to rectify the situation.
I have yet to hear from them, although the product arrived today via US mail. At 99.90 for 60 days, that rounds out to be more expensive than any of the most expensive over-the-counter-diet aids that I've seen and in my opinion for the ingredients, is grossly over the fair market value for the product which, as I explained to "customer service" didn't work for me, therefore why would I want more? At which point the "customer service rep" shouted that the alternative was to return it for a credit toward a male enhancement pill. At that point I didn't want to even try to explain that I wasn't male or never intended to become male, but she hung up on me anyway.
I did call my bank. They advised me to return the product immediately, that day, which I've done and if my account was not credited within 30 days, they would take the next legal step for me. Needless to say, I don't think this company is trying to build a customer base @ $99.90 and above per pop, but in my opinion trying to make a fast buck and get out in a big hurry. I had to imagine how many people they've done this to already and how many more they intend to do it to before they are forced to call it a day...
They will still probably become wealthy and have enough left over for legal. Yet, here we are still trying to bite this predator back. Make no mistake, in my opinion that is what this kind of business is, a predator. Don't be ashamed to file a report here or elsewhere. We all want a little something we can't really afford in exchange for some time we can't really afford either to fill out a survey. My time is worth something, and so is yours, just don't waste it on gimmicks. Hopefully this will have a happy ending and I'll actually get my money back. We'll see.in the meantime I've learned my lesson.
Elizabeth
Hales Corners, Wisconsin
U.S.A.
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