I have purchased couple of herbal supplements on-line on September 17th, visiting www.breastgainplus.com and www.ultraherbal.com. Since they both had the same product and the same phone number so I decided to go ahead and order them online.
A few days later, I was checking my credit card statement online and realised there were 5 payments due to ULTRA HERBAL. I was very surprised because I was very careful not to click the submit button no more than one time - I have purchased many things online before and I am ALWAYS very careful on this.
I tried to contact someone over the phone, the first phone call I made to the company, they just said I have to file the complaint online by filling the contact form on their website. So I did wrote two messages on www.breastgainplus.com and www.ultraherbal.com.
I waited for their reply back for a couple of days but nothing..
So I called them again and then they put me on hold for about 5 minutes then the operator said the customer service department lines were all busy. And the only way to talk to them is just to leave a message on their answering machine. So I did. And I went to their sites again and left two more messages.
A week has past, I did not hear anything from none of them yet, I basically gave up contacting them over the phone nor the website. It seems like their customer service department virtually do not exist.
It has been 12 days since I made the order but I have not recieved any package from them either. I don't think I will anyway.
I am in Japan so it might be more complicated to proceed some legal actions towards them, but I am willing to take this as far as possible.
I also think they have passed my email address to some other sites, because since the next day I purchased the product, I have been getting about 20 to 30 spams all containing sexual context.
So whoever thinking about purchasing anything from them, please be really careful and think twice before you do.
Kim
Osaka
Japan
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