In May, I moved to a town that does not have a Lady of America fitness center. Canceling my membership has been a hastle. They requested that I send them verfication that I had moved. I fax the information just like they asked. They called me and said they recieved the information and that I owed them a % based on what was left on my contract. I made a payment over the phone thinking it was handled. To accomplish this took several months. Then on last months bank statement I noticed they were charging me a monthly membership charge. I called them and they said they never recieved the fax and the money I had paid them was for past due membership charges. They requested that I send them verification that the fax I sent was recieved by them. As far as the monthly charge taken from by bank statement, I did not approve for them to do that.
They have treated me like a criminal. They have been rude and a pain to deal with. From reading the reports that have been made it sounds like this is how they treat people.
Susan
Longview, Texas
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