I checked my bank account and found that CAREINGTON used my debit card to write themselves $79.00 to automatically renew my dental plan. I called CARINGTON and they told me they mailed me a letter (I have never received it) and if I did not respond to the letter (I never received) within 45 days, they would automatically renew my plan and automatically use my debit card to pay for the renewal.
Had I not checked my bank account, I would not have known about this, and if I did not have sufficient funds in my account, I would have to pay overdraft charges.
I did not realize it was time for renewal, and have never received the so called Notice of Renewal that they say they mailed. They told me to email them to Cancel My Policy and To request Refund. I did that, to find they send that request to their REFUND COMMITTEE, this takes 30-45 days, they will either refund my money or decline and send me a letter.
No one can talk to the Refund Committee, they do not reply to my email, and I am to just sit back and wait, while they decide if they are going to honor my request.
I had no idea this was an automatic renewal, nor did I know a company could use my debit card without my consent.
Judy
Bradenton, Florida
Canada
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